This form is for items purchased online at Skyline.com only. For purchases made through a Skyline Representative, authorized dealer, or reseller, please contact them directly for assistance.
Because Skyline's exhibit products are customized and made to order, we don't offer standard returns — but we do review claims for damaged, defective, missing, incomplete, or incorrect items, and we'll make it right.
Before you submit, please have ready:
Online Order number
Photos of the damage or issue (including packaging, if relevant)
A brief description of the problem
Please note: Claims must be submitted within 30 days of delivery. We'll review your request and may need the item returned for inspection before approving a repair, replacement, credit, or refund. Please hold off on shipping anything back until your claim's been approved — unauthorized returns can't be accepted.
Typo on approved artwork? That's not this form! Email shop@skyline.com with your order info, a description of the issue, a photo, and what needs correcting — our team will follow up with discounted replacement options.
Need to cancel instead? Cancellations are only accepted within 24 hours of checkout and before artwork is submitted — email Shop@skyline.com directly rather than using this form.
Once submitted, you'll get a confirmation, and our team will follow up with next steps.
Questions? Email Shop@skyline.com. For full details, see our Return and Issue Resolution Policy.
